Refund & Cancellation Policy

This policy explains how billing, cancellation, and refunds work for a LuxDispatch subscription. It supplements the payment terms in the Terms of Service; if anything here conflicts with the Terms, the Terms control.

Subscription fees are billed monthly in advance for the upcoming service period. Each charge covers that period; we do not bill in arrears.

You may cancel at any time. Cancellation stops the next renewal and takes effect at the end of the current paid period — you keep access until then. We do not pro-rate or refund the partial month in which you cancel, and monthly fees already paid for the current period are non-refundable.

Any one-time setup, onboarding, or configuration fee becomes non-refundable once we have begun that work — for example, once we start provisioning your tenant, importing data, or building your branded configuration. If you cancel before work has begun, a setup fee is refundable.

We handle refund requests case by case and in good faith — for example, a duplicate charge or a billing error. To request a refund or raise a billing question, email hello@luxdispatch.app with your organization name and the charge in question.

• Duplicate or erroneous charges are refunded in full.
• Monthly subscription fees for a period already started are non-refundable.
• Setup fees are non-refundable once the related work has begun.

This policy is governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules.